Frequently Asked Questions

Even if you’ve read through the storage tips, compared the different facilities, reviewed the sizes and rates, you may still have a few questions. We have put together a list of the most frequently asked questions. Take a moment and review these and if you still have questions, feel free to call us or contact us online.

1) How much is the deposit?

We do not charge a security deposit.

2) Do you provide the key to the unit?

We operate on the "your lock, your key" premise. This means you have your own lock and your own key, and can be assured that only you have access to your unit. For your convenience we do carry locks. We recommend and sell the round disk locks which are the best locks on the market. With our bulk purchasing power we can sell these locks cheaper than anyone in town.

3) What do I need to rent a unit?

All you need is a valid driver’s license, or other verifiable photo ID.

4) How long is the contract?

Affordable Storage operates on a month-to-month basis. This means that the minimum stay is one month but you are not tied into a long-term contract. However, those storing for longer periods of time will enjoy discounts for multi-month rentals!

5) How do I make a reservation?

You can reserve your unit by simply clicking on reserve my unit at the site or you may call us directly!

6) What about insurance?

In Texas you must be a licensed agent to sell insurance. In general, most homeowner’s or renters insurance will cover up to a certain percentage of your belongings that are stored. Check with your agent for the particulars of your insurance company and your policy. We can also provide you with a brochure from a company that specializes in self-storage insurance at very reasonable rates.

7) Can I pay over the phone?

You may rent and pay for your unit over the phone but you will need to come to the office to complete the initial paperwork. We also offer many automatic billing options that can take the worry out of "paying another bill." Ask your storage expert for details. We accept cash, checks and all major credit cards.

8) What about moving services?

We provide large moving trailers that are FREE with move-in. This will help you move your belongings in one or two easy trips! If you wish to hire a professional moving company, ask our storage experts to recommend some. They have probably dealt with several. We deal with movers daily and can refer several to you.

9) My company wants to rent storage and we need to receive regular package deliveries. Is this allowed?

We accept deliveries for their clients. Ask your storage expert for the details at your chosen facility.

10) What type of payment do you accept?

We accept cash, personal checks, money orders, American Express, Discover, Mastercard and Visa.